Delivery information & Returns

Returns Policy:

We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. . If you are not completely satisfied with any item you ordered, (Applicable For Internet Sales Only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at:


www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf


You may only return an item that is unwanted under the following criteria:

The item is in an 'as new condition'. It must be returned to us in it's original condition unused and in it's original packaging which should not be marked or damaged

e.g. if you have opened the box to examine the product you must have done so without damaging marking the product at all.It should be returned with the original box, packaging, accessories. Do not write directly on the Box, You notify us in writing by letter or email within 7 working days of receipt of the item and return them within 30 days. We recommend you keep a copy of this.

If goods have not been dispatched we will refund you the full invoice amount within 5 working days.

If you have taken delivery for your goods we will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company) prices will vary depending on location. Typical costs are between £70 and £190). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 28 days of cancellation.

Please note we are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. This is in addition to your statutory rights.


Shipping:

Most orders are dispatched from stock with a lead time of 3-5 working days.

All Flooring deliveries are made to kerbside at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion. We can advise the courier you preferred time but once again this will be down to the courier’s discretion and delivery route.We will pass on your phone details to the courier, but cannot make them contact you this again is down to their discretion.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge if applicable.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur a return delivery charge. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.


York Flooring Supplies Shipping Costs:

Belfast & Scotland

Aberdeenshire Banffshire Cromartyshire Kincardineshire Inverness-shire Morayshire Nairnshire Ross-shire Sutherland

Kg:30:£8.50, 60:£15.00, 90:£21.00, 120:£28.50, 150:£35.00, 1000:£95.00, 2000:£190


Wales & Scotland Borders

Anglesey Angus Argyllshire Ayrshire Berwickshire Brecknockshire Buteshire Caernarfonshire Cardiganshire Carmarthenshire Clackmannanshire Cumberland Denbighshire Dunbartonshire East Lothian Glamorgan Kincardineshire Kinross-shire Kirkcudbrightshire Lanarkshire Midlothian Monmouthshire Peeblesshire Perthshire Radnorshire Renfrewshire Stirlingshire West Lothian

Kg: 30:£8.50, 60:£15.00, 90:£21.00, 120:£28.50, 150:£35.00, 10000:£48.00, 2000:£96


Mainland UK

Lancashire Avon Bedfordshire Berkshire Buckinghamshire Cambridgeshire Cheshire Cornwall Derbyshire Devon Dorset Durham East Riding of Yorkshire Essex Flintshire Gloucestershire Hampshire Herefordshire Hull Huntingdonshire Kent Lancashire Leicestershire Lincolnshire Merioneth Middlesex Monmouthshire Norfolk North Yorkshire Northamptonshire Northumberland Nottinghamshire Oxfordshire Radnorshire Roxburghshire Rutland Shropshire Somerset South Yorkshire Staffordshire Suffolk Surrey Sussex Warwickshire West Yorkshire Westmorland Wiltshire Worcestershire Selkirkshire Montgomeryshire Cleveland Newcastle

Kg: 30:£8.50, 60:£15.00, 90:£21.00, 120:£28.50, 150:£35.00, 10000:£38.50, 2000:£77.00


Northern Ireland

Antrim

Armagh

Down

Fermanagh

Londonderry

Tyrone

Up to 30kg £19.99


If your area is not listed please ring us for a shipping price T: 01904 479900